It seems to me that the majority of people listen to respond, not listening to truly understand where the other person is coming from. Conversations ping-pong one to the other, with no one truly tuning in to what is being said and the emotions sitting behind the...

74% professionals switch off in the first minute if no clear point is being made in a conversation or presentation. 80% of folk struggle to explain what they do in one clear, compelling statement. Lengthy conversations constantly occur with one person not clear on the...

Your sub-conscious cannot distinguish the difference between reality and the words you speak. When you say, “I would probably like to try to increase my turnover by 15% next year” your sub-conscious hears that you are not at all serious. Contrast that to an entrant in...